How urgent is your non-severe, serious illness emergency?

Confused? It’s no wonder why. Out-of-hours services have a branding nightmare. Other names for these services include: GP out-of-hours services; primary care out-of-hours services; and urgent primary care services. Whatever you call them, they are really important services. They provide urgent primary care during the time that GP surgeries are closed. Our latest report has…

The power of words

Claire Flood-Page tells us more about our Speak My Language report. We look at the consequences of not making services accessible to all. In a recent court case, an NHS Trust in England will have to pay millions of pounds in compensation [opens in a new window] after a baby was left severely brain-damaged[1]. The…

Proving prevention pays is a challenge

Seth Newman talks more about our recent review [opens in new window] of the Welsh Government’s Supporting People Programme (the Programme). He looks at the difficulties in trying to evaluate the Programme and other preventative programmes like it. Supporting People [opens in new window], introduced in 2003, helps a wide range of vulnerable people by…