Developing personas for a user focused service

Good Practice Exchange at The Wales Audit Office How can personas help to ensure that projects are user focused? Dyfrig Williams reflects on how they’ve been used for his work on acquiring data effectively. As part of my Cutting Edge Audit work, I’ve been working on a test project to gather data for auditors so…

Medicines are magic

Prescribing medicines is the most common intervention by the NHS and there’s no doubt in my mind – medicines are magic! I’ve learnt a lot about prescribed drugs recently, as part of our work on Medicines Management, and I’ve been spellbound. I heard about pills that alleviate our pain, solutions that help us sleep and…

LGBT at the WAO

Yes, we like an acronym.  We also like diversity in our workforce, where all differences matter. When I attended Stonewall’s Lesbian, Gay, Bisexual and Transgender (LGBT) role model training, it shocked me to find that 75% of people who are LGBT are less likely to be ‘out’ at work.  This means that they are unable…