The front door to adult social care

Prevention in practice?  Friday 30 November saw groups and organisations across the UK come together to celebrate Carers’ Rights Day. And despite the grey, autumnal day outside, the mood in Cardiff Council’s County Hall – where I was invited to attend the Council’s Carers Staff Network event – was anything but gloomy. Carers’ Rights Day…

How urgent is your non-severe, serious illness emergency?

Confused? It’s no wonder why. Out-of-hours services have a branding nightmare. Other names for these services include: GP out-of-hours services; primary care out-of-hours services; and urgent primary care services. Whatever you call them, they are really important services. They provide urgent primary care during the time that GP surgeries are closed. Our latest report has…

The power of words

Claire Flood-Page tells us more about our Speak My Language report. We look at the consequences of not making services accessible to all. In a recent court case, an NHS Trust in England will have to pay millions of pounds in compensation [opens in a new window] after a baby was left severely brain-damaged[1]. The…