How urgent is your non-severe, serious illness emergency?

Confused? It’s no wonder why. Out-of-hours services have a branding nightmare. Other names for these services include: GP out-of-hours services; primary care out-of-hours services; and urgent primary care services. Whatever you call them, they are really important services. They provide urgent primary care during the time that GP surgeries are closed. Our latest report has…

The power of words

Claire Flood-Page tells us more about our Speak My Language report. We look at the consequences of not making services accessible to all. In a recent court case, an NHS Trust in England will have to pay millions of pounds in compensation [opens in a new window] after a baby was left severely brain-damaged[1]. The…

Medicines are magic

Prescribing medicines is the most common intervention by the NHS and there’s no doubt in my mind – medicines are magic! I’ve learnt a lot about prescribed drugs recently, as part of our work on Medicines Management, and I’ve been spellbound. I heard about pills that alleviate our pain, solutions that help us sleep and…