Closing one door, opening another

It’s been a few weeks since we published the findings from our national local government study on the ‘front door’ to adult social care. It feels like a good time to reflect on what we did, and what we found. We set out to look at how well councils have responded to the Social Services…

Age Alliance Wales Conference

Our current annual plan sets out an exciting new direction for the Wales Audit Office. The one thing that has stuck with me since I read the plan was the clear and long overdue focus on ‘why we are here’. To put it succinctly we have a privileged position to assure, explain and inspire. And…

The front door to adult social care

Prevention in practice?  Friday 30 November saw groups and organisations across the UK come together to celebrate Carers’ Rights Day. And despite the grey, autumnal day outside, the mood in Cardiff Council’s County Hall – where I was invited to attend the Council’s Carers Staff Network event – was anything but gloomy. Carers’ Rights Day…

How urgent is your non-severe, serious illness emergency?

Confused? It’s no wonder why. Out-of-hours services have a branding nightmare. Other names for these services include: GP out-of-hours services; primary care out-of-hours services; and urgent primary care services. Whatever you call them, they are really important services. They provide urgent primary care during the time that GP surgeries are closed. Our latest report has…

The power of words

Claire Flood-Page tells us more about our Speak My Language report. We look at the consequences of not making services accessible to all. In a recent court case, an NHS Trust in England will have to pay millions of pounds in compensation [opens in a new window] after a baby was left severely brain-damaged[1]. The…