Confused? It’s no wonder why. Out-of-hours services have a branding nightmare. Other names for these services include: GP out-of-hours services; primary care out-of-hours services; and urgent primary care services. Whatever you call them, they are really important services. They provide urgent primary care during the time that GP surgeries are closed. Our latest report has…
Claire Flood-Page tells us more about our Speak My Language report. We look at the consequences of not making services accessible to all. In a recent court case, an NHS Trust in England will have to pay millions of pounds in compensation [opens in a new window] after a baby was left severely brain-damaged[1]. The…
A GREAT place to work! This isn’t just a glib strapline – it is a real commitment to everyone that works here at the Wales Audit Office and everyone who wants to work here. We are not all robots; we’re a team of over 250 unique, individual people. We each have different motivators, different likes…
Rachel Harries, tells us more about the ways technology can improve NHS services and our report Informatics Systems in NHS Wales says it can do better The white heat of modern technology has transformed the way we live in many ways, including advances in medical care, but if we consider how that care is delivered,…
With winter fast approaching, our long and busy summer spent engaging with rural communities all over Wales feels like an increasingly distant memory. As auditors it’s not often we get the chance to get out there and hear from citizens about the things that matter to them. But this year we’ve done just that, by…
Seth Newman talks more about our recent review [opens in new window] of the Welsh Government’s Supporting People Programme (the Programme). He looks at the difficulties in trying to evaluate the Programme and other preventative programmes like it. Supporting People [opens in new window], introduced in 2003, helps a wide range of vulnerable people by…
Duncan Mackenzie, Performance Auditor, tells us more about the calls for evidence he and the Local Government Studies team undertook recently to inform their 2018-19 studies and why they are important for our work. In the world of audit, opinions matter. The cliché exists that auditing is just about crunching numbers, but in reality they…
Every year we work on a number of reports which focus on different areas of the public sector. As part of our analysis of those services, getting feedback from service users is really important. It is vital to know what service users experiences are, whether it is good or bad. The most common way we…
In the following blog, the Wales Audit Office’s Local Government Manager Jeremy Evans talks about how savings planning plays a vital role in supporting council financial resilience, following the release of the Auditor General for Wales’ report Savings Planning in Councils in Wales. Effective savings planning is critical for the effective stewardship of public money…
Darllenwch y flogbost yn Gymraeg How can organisations release Open Data? Dyfrig Williams looks at the process of making the data behind the Wales Audit Office’s Local Government Financial Statements report freely available, and shares the dataset at the bottom of this post. I’ve previously blogged on how the Wales Audit Office is looking to […]…
In the last 18 months, we’ve made a number of changes to our website as part of a digital accessibility audit…
